Scheduling Notes:

Our typical appointments are bi-weekly at a set time.
Weekly appointments are scheduled on a case-by-case basis AFTER your initial appointment.
Appointments for after-school/business hours are in HIGH demand and very limited. Make sure you follow our cancelation policy (on the Payment Info tab). Repeated cancellations may lead to the loss of your appointment slot.

For Established Clients:

Changing the day and time of your set appointment may not be possible. We do our best to accommodate, however, the schedule has been consistently booked since we opened the doors. Please give ample notice of your schedule changing needs.

PREPARING FOR YOUR FIRST APPOINTMENT

Paperwork must be submitted to your Client Portal 2 Business days before your appointment

(Failure to do so will result in your appointment being canceled and you could potentially lose your scheduled appointment time.)

Once your first appointment is scheduled, you will be emailed a link to create your Client Portal through Simple Practice, a secure electronic health record platform. Here you will submit your intake paperwork electronically. (Please check your junk email box if you do not see the email link in your inbox.) If you haven't received the email with the information to create your client portal, please call our office to confirm we have the correct email address so we can send you a new one.

If you have scheduled a Telehealth appointment, you will receive a separate email with the link for your appointment. You will need to download the Simple Practice app if you plan to utilize your phone or tablet.

Please note for in-person appointments: We do not have a staff member available to greet you. When you arrive, please head to the 2nd-floor waiting area (turn left at the top of the stairs). You may help yourself to water, tea, or coffee, and we will be with you shortly.

If you are running late, please call or text us at (614) 439-1048 or email Carrie at ckroner@breakingwavecounseling.com

Provide Detailed Insurance Information

When uploading your intake information electronically, please be sure to include a picture of both the front and back of your insurance card.

If you are unfamiliar with your insurance benefits, call the number on your insurance card to ask about your behavioral health coverage. Check to see if you have to meet a deductible before your benefits kick in. We are not able to get this information for you.

This includes providing detailed information about any EAP sessions you want to use. We need your authorization code, valid dates of the authorization, and the number of EAP sessions granted. Due to the high demand for EAP services, we will accept ONE round of EAP sessions, per client, per year. If a client's EAP provider issues additional sessions, and the client wishes to utilize these benefits, they will need to seek out a new provider. Please see our Payment Information tab for more information.

Parental Consent

Parental Consent requirements

Either you or your child’s other parent/guardian may give consent, provided there is not a custody agreement in place.
If you are separated, but not yet divorced, and custody has not yet been determined, either parent/guardian may provide consent.
If you are divorced or never married and both parents have legal custody (shared parenting), we require both parents/guardians to give consent.
If you are divorced, and one parent/guardian has been granted sole custody, that parent must give consent.

*We also need to see court documentation assigning custody prior to the first scheduled appointment. We take parental rights very seriously; there are no exceptions to this requirement.

WHEN YOU ARRIVE: HAVE A SEAT IN THE LOBBY

For In-Person Appointments: Our Office Administrator works remotely, so we do not have a staff member available to greet you. Please enter through the side door, walk upstairs, go to the right then follow the hallway around to the front of the building. Carrie's door is the one with the seashell mat. There are 3 waiting areas upstairs - one by the front door, a reading nook in the hallway, and a waiting room to the left of the stairs. While waiting you are welcome to help yourself to water, tea, or coffee. When it is time for your appointment Carrie will come find you. This system ensures that you aren't interrupting someone else's appointment and that nobody interrupts yours. If you have waited more than 15 minutes past your appointment time, please knock on Carrie's door. Carrie does her best to be prompt, but sometimes emergencies happen. The mental health of all clients is her top priority.